Holly Bank Surgery

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

We are currently open.

Monday	08:00-18:30
Tuesday	08:00-18:30
Wednesday	08:00-18:30
Thursday	08:00-18:30
Friday	08:00-18:30
Saturday	Closed
Sunday	Closed

Surgery Opening Hours

Monday	08:30-11:50, 15:00-17:50
Tuesday	08:30-11:50, 15:00-17:50
Wednesday	08:30-11:50, 15:00-17:50
Thursday	08:30-11:50, 15:00-17:50
Friday	08:30-11:50, 15:00-17:50
Saturday	Closed
Sunday	Closed

When We Are Closed

If you need urgent medical attention outside of our normal working hours please call the usual number for instructions on how to contact the out-of-hours service.

St Helens Walk-in Centre

Staffed by experienced nurses who can offer treatment for minor injuries and illnesses every day of the week. You do not need an appointment.

Extended Hours

Appointments are available:

Saturday: 11:00 and 11:15 at Spinney Medical Centre
Sunday: 16:15 and 16:30 at the Bowery Medical Centre
Monday: 19:15, 19:30 and 19:45

Local Pharmacists

Your local pharmacist is able to provide free health advice. Many pharmacies operate extended hours on a rota basis.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Out-of-hours is not for requesting Repeat Prescriptions.

Holly Bank Surgery

CQC Inspected and Rated
Good

We are currently OPEN.

Holly Bank Surgery

Opening Hours

We are currently open.

Surgery Opening Hours

When We Are Closed

St Helens Walk-in Centre

Extended Hours

Local Pharmacists

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

Holly Bank Surgery

CQC Inspected and RatedGood

We are currently OPEN.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Holly Bank Surgery

We are currently open.

Surgery Opening Hours

When We Are Closed

St Helens Walk-in Centre

Extended Hours

Local Pharmacists

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):